Google IT Support Professional Certificate
Study Guide
Personal reference for all 5 courses. Check off sections as you complete them - progress is saved automatically.
Course 1
Technical Support Fundamentals
Computer hardware, software, binary, networking basics, and troubleshooting methodology.
Course 2
Bits and Bytes of Networking
TCP/IP & OSI models, IP addressing, subnetting, transport layer, DNS, DHCP, NAT, and troubleshooting.
Course 3
Operating Systems
OS navigation, users & permissions, package management, filesystems, and process management.
Course 4
System Administration
Sys admin role, network & infrastructure services, software platforms, directory services, and data recovery.
Course 5
IT Security
Threats & attacks, cryptography, AAA, network security, and security policies & compliance.